Refund policy
At Casiyu, your satisfaction is our priority. If you’re not completely happy with your purchase, here’s how we can help:
Eligibility: Items must be returned in their original condition, unused, and with all packaging intact within 30 days of receipt.
Process: To initiate a return, please email us at lei378922@outlook.com with your order number and reason for return. We’ll provide you with detailed instructions on how to proceed.
Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Please note that original shipping fees are non-refundable.
Exchanges: If you need to exchange an item, contact us, and we’ll guide you through the process.
We aim to make the return process as hassle-free as possible. If you have any questions, don’t hesitate to reach out!